Leagend Return and Refund Guarantee

If you are not satisfied with the product, you can apply for a return within 7 days of receipt (conditions: unused products, intact original packaging, and complete accessories).

【Return Process】

1. Apply for Authorization: Send an email to support@leagend.com with the order number + reason for return to obtain the return address (Hong Kong warehouse or local partner, assigned based on the delivery location).

2. Return the Product:

◦ Non-quality issues: You are responsible for return shipping fees (returns to the Hong Kong warehouse must comply with Hong Kong customs regulations).

◦ Quality issues: We will bear the DDP return shipping fees of the logistics provider (photos of product defects are required).

1. Inspection and Refund:

Quality inspection will be completed within 5-7 working days after receiving the product, and the refund will be returned to the original payment account (3-5 working days for payment platform processing).

【Risk Tips】

• International Return Restrictions:

◦ Returns to some countries (such as Russia, Brazil) require re-customs clearance, which may incur additional taxes.

◦ Logistics providers do not offer return services to China, only local re-delivery (re-delivery fees borne by the customer).

• Compensation Standards:

◦ For lost or damaged uninsured parcels, the maximum compensation is 200 RMB per ticket (including freight).

◦ Insured parcels will be compensated according to the declared value (maximum 200 RMB per ticket).

【Exceptions】

• Customized products and used products are not eligible for return.

• International order returns must comply with the customs policies of the destination country.