Question 1

Why can super starter extend battery life?

Accepted Answer

The starter has much lower internal resistance than the car battery. At startup, current flows through the starter, which undertakes high-current discharge. The car battery "avoids heavy work", greatly extending its life.

Question 2

How to operate super starter?

Accepted Answer

No operation is needed after installation; start the engine directly, and the starter works fully automatically.

Question 3

Is super starter suitable for cars not used for a long time? Will the starter drain the battery?

Accepted Answer

Yes, it is suitable; the average power consumption of the starter is only 3mA (much lower than the car's self-discharge, negligible), and the engine can start normally as long as the battery voltage exceeds 5V.

Question 4

If the car battery is dead, can the starter be installed without replacing the battery?

Accepted Answer

The starter only solves the problem of starting the engine; when the battery is dead, its power/voltage is low, and some on-board systems will detect the low voltage, prompt a fault, and may disable functions, so it is recommended to replace the battery.

Question 5

What if the starter fails to start the car?

Accepted Answer

1. Check whether the positive and negative connections are correct and free of looseness2. Check the starter's power (it is recommended to be ≥80%)3. The engine must be started within 10 seconds when using forced starting/manual discharge

Question 6

How to wake up the starter when it is in hibernation？

Accepted Answer

1. After installation, it enters hibernation (indicator lights go out) after standing for 20 minutes, and can be woken up when vibration or voltage change is detected; 2. Normal engine startup can wake up the hibernating starter

Question 7

How to choose the corresponding starter for 12V and 24V cars?

Accepted Answer

12V vehicles should use 12V starters (24V starters are not applicable), and 24V vehicles should use 24V starters (12V starters are not applicable); they cannot be mixed.

Question 8

Will the starter self-ignite if installed on the car for a long time?

Accepted Answer

The product contains no batteries at all, so it will not self-ignite and has high safety; do not install it in the high-temperature area of the engine

Question 9

Why does the starter not discharge when the car is started?

Accepted Answer

Check if the starter's power is too low (it needs to be fully charged for use)

Question 10

If a super capacitor is connected in parallel to a car battery and the car is not driven for 2 months, the self-discharge of the capacitor is much higher than that of the battery. During these two months, the battery repeatedly charges the super capacitor, leading to battery drain. How to solve this?

Accepted Answer

This super capacitor starter has an average power consumption of only 3mA and will automatically enter sleep mode 20 minutes after the engine is turned off. The total power consumption over 2 months of car inactivity is 4.32Ah. However, the car's own power consumption when parked ranges from 20mA to 200mA, which is much higher than the starter's 3mA. Thus, the starter's power consumption is negligible.Even if the battery is drained, this starter can still start the engine. As long as the battery voltage exceeds 5V, the starter will automatically fully charge itself.Note: If the voltage drops below 7.2V during startup, the car will have no response, and the forced start function must be used at this time.

Question 11

If I don’t want to connect it to the battery, can I install battery clips myself to power and start the car?

Accepted Answer

Yes. Note that the clips must be connected to the positive and negative terminals of the battery, and it is recommended to use high-elasticity pure copper clips.

Question 12

Is the product waterproof?

Accepted Answer

It has waterproof capability with an IP65 rating, making it usable outdoors and in rainy conditions.

Question 13

How many times can it perform a forced start when the battery is completely dead?

Accepted Answer

If the original car still makes a "clicking" sound when starting, the starter can start it automatically after installation. If it fails to start once, it can be restarted multiple times (up to hundreds of times).If the original car has no response at all and the starter also fails to start after installation, the forced start function is required. If it fails once, multiple forced starts are allowed (up to more than 100 times).Note: Between two starts, wait for the starter to fully charge (a few seconds to a few minutes) until the green light is steady before the next start.

Question 14

How long can the capacitor retain its voltage effectively?

Accepted Answer

Once fully charged, the capacitor can maintain its charge for two weeks. The product has a sleep function: it automatically enters sleep mode 20 minutes after the car is parked, with extremely low power consumption. When the power drops to 80%, it will automatically recharge. As long as the battery voltage is above 5V, it will fully charge itself to ensure sufficient power for startup.

Question 15

Bluetooth is hard to reconnect once disconnected. How to fix this?

Accepted Answer

Do not use the phone's system Bluetooth connection; please use the dedicated App directly—Bluetooth will connect automatically. After disconnection, open the App, keep the phone within 5-10 meters of the device, and it will automatically reconnect via Bluetooth after a short while.Note: When installing the App, all requested permissions are necessary for connection. You must agree to grant these permissions; otherwise, the connection will fail.

Question 16

Is it suitable for motorcycles?

Accepted Answer

Specialized tests for motorcycles have not been conducted for this super capacitor starter. Large-displacement motorcycles can probably use it directly; for small-displacement motorcycles that cannot start directly, switch to forced start mode for normal use.

Question 17

Can it start the car independently without the battery?

Accepted Answer

Yes, but forced start mode must be used. If it fails to start, it can be used again after recharging. Note that the vehicle must be unlocked.

Question 18

The actual discharge data does not match the advertised data. What’s the reason?

Accepted Answer

The discharge capacity of the super capacitor starter is not a fixed value; it automatically outputs power according to the car engine and various operating conditions. The advertised data refers to the maximum starting current, which the product can actually deliver—no false advertising.

Question 19

If the car battery is dead and the starter’s power is below 80%, can it still start the car?

Accepted Answer

Yes. The starter charges quickly when installed in the car; it is recommended to wait for a full charge before starting.

Question 20

The starter is tested to be functional, but the App shows it is damaged. Why?

Accepted Answer

This does not necessarily mean the starter is actually damaged. It is recommended to disconnect the power and reconnect to rule out signal misjudgment. The core mechanism for this prompt is: if the starter activates during vehicle startup but no discharge is detected by the product, the system will determine the starter is damaged after several such occurrences. 48V mild hybrid models are prone to this misjudgment—these models have small starting currents and low voltage fluctuations, so the product may fail to recognize the startup action and falsely report damage. For this case, we will push a dedicated firmware update to optimize the product’s compatibility with 48V mild hybrid models. Please contact customer service in such situations.

Question 21

Lithium batteries have a long lifespan and high starting current, so there’s no need to buy a starter power supply. Is this true?

Accepted Answer

This starter has better low-temperature performance than lithium batteries and is safe—no fire or swelling risks. However, if the car is already equipped with a lithium battery as the starting battery, it is not recommended to install and use this super capacitor starter.

Question 22

In extreme low temperatures of -30°C, diesel engines are difficult to start and require continuous ignition strokes. How long can the super capacitor starter discharge continuously from 100% power to 0?

Accepted Answer

A key advantage of this super capacitor starter is that if it fails to start once, it can recharge quickly and retry—this cycle can be repeated indefinitely without worrying about the battery’s power level. For each startup (to protect the starter motor), the starter discharges continuously for 6 seconds, then stops. It does not fully discharge after 6 seconds; if the engine fails to start, the starter motor shuts down and the starter recharges automatically to prepare for the next attempt. You can then proceed to the second start, and this cycle continues until the engine starts successfully—up to hundreds of times.

Question 23

I notice this product is mainly designed for 12V lead-acid battery gasoline vehicles, but luxury brands now use 48V mild hybrids, which are equipped with a 12V battery + 48V lithium battery. For example, some Volvo 48V mild hybrids have two starting systems: a 12V starter and a 48V starter motor, while others only have a 48V starter motor without a 12V one. I want to know if your product has been tested on mild hybrid models. If not, does the device have a protection mechanism if I test it myself?

Accepted Answer

For models with only a 48V starter motor, the super capacitor starter cannot be used, as there is no need for high-current discharge from the 12V system. However, it can be modified to prioritize using our battery protector for 12V power consumption. For relatively large current consumption, the protector’s power will be used first, and the current level can be learned automatically by the device. For models with a 12V starter motor, the 12V battery is used for cold starts, and the battery protector will actively release high current to start the engine. After startup, all subsequent start-stop operations use the 48V lithium battery to start the engine, so the battery protector is no longer used. The current product is being optimized, and compatibility with 48V mild hybrid models will be achieved through App-based firmware updates.

Question 24

Will the starter catch fire?

Accepted Answer

This product contains no batteries at all, so it will not catch fire. It is extremely safe and can be used with confidence.

Question 25

Why can the starter extend the battery lifespan?

Accepted Answer

Since the internal resistance of the starter is much lower than that of the vehicle battery, during startup, the current flows entirely through the starter, which takes on the task of high-current discharge. The vehicle battery "no longer has to handle heavy loads," thus significantly extending its lifespan.

Question 26

How do I operate the starter?

Accepted Answer

After the starter is installed, no manual operation is required. You can start the engine directly—this product works fully automatically.

Question 27

Is the starter suitable for vehicles that are not used for a long time? Will the starter drain the battery?

Accepted Answer

The starter has an average power consumption of only 3mA, which is much lower than the vehicle’s own power consumption and can be ignored. Moreover, as long as the battery voltage exceeds 5V, the starter can start the engine normally. It is very suitable for installing this product on vehicles that are not used for a long time.This product is specifically designed for scenarios where the vehicle battery is dead due to long-term inactivity—this is its primary intended use case.

Question 28

My car battery is already dead. Can I avoid replacing it by installing the starter?

Accepted Answer

This product can only solve the problem of starting the engine. When the battery is dead, its power is very low and the voltage drops significantly. Some on-board systems will display a fault prompt when detecting excessively low battery voltage and may enter a disabled state. Therefore, it is still recommended to replace the battery if it is dead.

Question 29

Failed to start the car with the starter?

Accepted Answer

① Confirm that the phone’s Bluetooth is turned on and the location permission is enabled. Google requires that Android 6.0 and above authorize location permission to the App for normal Bluetooth use. ② Confirm that the starter is correctly connected to the battery. If it is properly installed but still cannot connect, remove the starter, reinstall it, and try connecting via Bluetooth again. ③ If Bluetooth and location permissions are both enabled but the connection fails, restart the phone’s Bluetooth and try again. ④ When using the App for the first time, add the device first.

Question 30

Why doesn’t the starter discharge when the vehicle is starting?

Accepted Answer

① Check if it cannot discharge due to low power—use it when fully charged.② Do not start the engine frequently in a short period; the interval between starts should be more than 15 seconds.

Question 31

How to wake up the starter from sleep mode?

Accepted Answer

① When the starter is installed on the vehicle battery and not used for a long time, it will enter sleep mode after standing for 20 minutes. It can be woken up when the starter detects vibration or voltage changes. ② When the starter is installed on the vehicle battery and in sleep mode, starting the vehicle engine normally will wake up the device.

Question 32

Is the product suitable for 12V cars?

Accepted Answer

For 12V cars, please select the 12V starter—do not use the 24V version.

Question 33

Will installing this product have any impact on the vehicle?

Accepted Answer

Through extensive and long-term actual tests (not just theoretical analysis), this product has no impact or damage on the vehicle. Please use it with confidence.

Question 34

Does the product have certifications?

Accepted Answer

Product Certifications:Multiple invention patents (some granted, others pending).U.S. Wireless Transmission Product Certification (FCC).EU Certification (CE-RED).Domestic Quality Inspection Report.Ministry of Industry and Information Technology Radio Equipment Certification (SRRC).

Question 35

Is there a CCC certification?

Accepted Answer

CCC is a national mandatory certification; products within the specified scope must be certified, while those outside the scope cannot be certified.The JS series is not within the scope and has no certification standards, so CCC certification is not required and cannot be obtained.Example: Emergency starter power supplies require CCC certification because they contain lithium batteries, and such products have clear certification standards that must be met.

Question 36

Is my car compatible?

Accepted Answer

Suitable for most gasoline-powered vehicles (i.e., vehicles that require engine startup).It has limited applicability for 48V mild hybrid vehicles and is not recommended for purchase. Because 48V mild hybrids only use the 12V battery for one cold start, and subsequent hot starts use the 48V lithium battery. The product has low participation and limited value. The JS series only has 12V and 24V models—no 48V version.Not suitable for extended-range electric vehicles.

Question 37

Is it suitable for start-stop vehicles?

Accepted Answer

Very suitable for start-stop engine scenarios. If it is a start-stop vehicle (not a 48V mild hybrid), it is highly compatible. For 48V mild hybrids, refer to the above situation.

Question 38

It releases an instantaneous current of up to 1300A. Will it cause harm to people or the vehicle?

Accepted Answer

The safe voltage for the human body is 36V. Compared to conductors, the human body has extremely high resistance, so current cannot pass through.Current is passive: the amount of current supplied is determined by the vehicle’s demand. The vehicle draws as much current as it needs during startup, and the energy storage device supplies exactly that amount.Based on the above two points: first, the voltage is within the safe range, so it is harmless to humans. Second, the current flows through the vehicle’s circuits as required by the vehicle, so it is harmless to the vehicle. It is not an external interference.

Question 39

What problems does the product solve?

Accepted Answer

Permanently eliminate engine startup failures caused by battery failure—no need for jump-starting ever again!

Question 40

One-sentence Product Usage:

Accepted Answer

Connected in parallel to the car battery for long-term use, it provides additional power during each engine startup, ensuring the car can start normally without jump-starting even if the battery fails.

Question 41

My car has a new battery. Should I install it?

Accepted Answer

Yes. Installing it will triple the battery’s lifespan.

Question 42

My car battery is old (dim headlights, weak startup). Will the protector still work?

Accepted Answer

Yes. No need to replace the old battery—use the car seamlessly without any hassle.

Question 43

My car battery is dead. Will the protector still work?

Accepted Answer

Yes. It can still start the engine normally without jump-starting.

Question 44

I’m a female driver and don’t know what to do when the car fails to start. Will it start every time after installation?

Accepted Answer

100% guaranteed! No more troubles from failed starts—essential for new drivers and female drivers. Install it and forget about it—use the car normally with worry-free startups.

Question 45

I’m going on a long trip. Will this prevent the car from failing to start on the road?

Accepted Answer

Highly recommended for long trips. Absolutely reliable and worry-free.

Question 46

I drive infrequently and for short distances (bad for the battery). Will this help?

Accepted Answer

Yes. Short trips prevent the battery from fully charging—this product provides protection, reduces startup load, and extends battery life.

Question 47

My car often fails to start in winter (worse in cold weather). Will the protector solve this?

Accepted Answer

Perfect for cold regions—starts instantly even at -40°C.

Question 48

Is the protector safe? Will it catch fire?

Accepted Answer

Super capacitors are extremely safe—can be taken on airplanes and will not catch fire.

Question 49

I drive a luxury car. Will installing electronic devices affect it?

Accepted Answer

Understand the principle—luxury cars need it even more.The protector only replaces the battery for discharge during engine startup and shuts down at other times. It does not interfere with the vehicle at all. The original battery no longer handles heavy loads, so its lifespan is significantly extended.Luxury car batteries are expensive—installing the protector reduces or eliminates the need for battery replacement, saving significant costs and avoiding hassle.

Question 50

I drive an affordable car and don’t want to spend extra money.

Accepted Answer

Installing the protector greatly reduces the frequency of battery replacement. If you prefer, you can even avoid replacing the battery altogether—startup will still work perfectly. This actually saves money.

Question 51

I only drive twice a year (e.g., driving home for Spring Festival). Should I install it?

Accepted Answer

Absolutely. Install it for reliable use—no jump-starting needed. Travel with peace of mind, no more worrying about failed starts on the road.

Question 52

What are the benefits of installing the protector on a vehicle that is idle for a long time?

Accepted Answer

It ensures the idle vehicle can start normally, protects the car battery, and extends its lifespan.

Question 53

Does the product have national certifications? What about quality?

Accepted Answer

High-tech innovation, proven by patents.The product has multiple domestic and international certifications, comes with a 2-year warranty, is produced by a national "Specialized, Refined, Peculiar, and Innovative" enterprise, and insured by CPIC Insurance.

Question 54

How do I use it? I’m not tech-savvy？

Accepted Answer

One-time installation—connect in parallel to the battery’s positive and negative terminals. Use the car normally daily—no manual operation required. In extreme cases, the forced start function can be used.There is an App, and both the device and the App have a forced start button.A QR code on the product provides access to usage instructions anytime.

Question 55

Is it suitable for driving school cars?

Accepted Answer

Extremely suitable. Driving school cars start frequently, leading to high battery consumption and short lifespan. Installing the protector allows the battery to last for an extremely long time without replacement.

Question 56

I drive a diesel car / 24V diesel truck / excavator / 12V truck / turbocharged car.

Accepted Answer

Suitable (select the corresponding voltage model for 24V vehicles).

Question 57

Can I use this protector as a jump starter?

Accepted Answer

Yes. Connect it in parallel to the battery or press it firmly against the positive and negative terminals (ensure good contact). Wait until the green light is steady or the display indicates a full charge, then start the engine directly or use the forced start function.It can be removed or left installed after startup. Since it uses a safe voltage below 36V, there is no risk of electric shock.

Question 58

Question about single-functionality: Many customers ask if the cable can be lengthened. Some vehicle models cannot be installed because the battery is under the seat with limited space. Additionally, the terminal size is fixed, and some battery nuts are too large to fit.

Accepted Answer

Currently, the cable of the JS200 is half the length of the JS300. The JS300’s cable has already been lengthened and can be installed near the battery without issues—length adjustments can be made as needed in the future. For commercial vehicles with batteries under the seat (where installation space is limited and seats are hard to disassemble), check if there is extra space behind the seat. The product uses terminals instead of clips. Battery nuts typically use 10mm wrenches and M6 bolts (standard size); if the size does not match, modifications can be made.

Question 59

Concerns about interface reliability: Customers ask, "Are connector terminals included as standard? If the existing interface is damaged or rusted, will the entire unit become unusable?" Clarify the interface protection plan and fault response mechanism.

Accepted Answer

No. The discoloration is not rust— the surface is usually tin-plated. If the tin layer wears off, the underlying copper is exposed, which does not affect normal use.

Question 60

Question about operational interference: After installing the super capacitor starter, will it interfere with the functions of the vehicle’s original components, causing other on-board electrical systems (such as the central control, lights, sensors, etc.) to malfunction?

Accepted Answer

No. The product activates for only 0.3-0.6 seconds during startup and shuts down at other times, with zero voltage at the positive and negative terminals—causing no interference to the car. During startup, most on-board electrical systems are temporarily turned off. The discharge process (lasting approximately 0.6 seconds) can be viewed through the App’s historical data graph. It only activates when the car requires high current, which is also a patented feature of the product.

Question 61

Low-temperature shell safety: The product shell is designed to be thick for insulation and protection. Customers ask, "Will the shell become brittle in low-temperature environments in winter? Has the mechanical strength of the shell material been professionally tested under extreme temperatures, and what are the test results?"

Accepted Answer

Strict tests on shell impact resistance and strength at low temperatures have not been conducted. However, the electronic components have been tested at -40°C. The product is fixed on the vehicle and generally not subject to impact. The ABS shell is high-temperature resistant and minimally affected by low temperatures.

Question 62

Trust in extreme environment performance: The product is advertised as "usable normally at -40°C." Customers worry, "If the product fails to start due to vehicle conditions or improper operation in extreme environments, will the advertising be considered exaggerated, affecting brand trust?" Clarify liability definition and solutions for abnormal scenarios.

Accepted Answer

The product can only solve startup failures caused by battery issues. It cannot resolve startup problems due to fuel/fluid issues or poor vehicle conditions in extreme environments. Solution for repeated startup attempts: If startup is difficult due to a faulty battery, multiple attempts are allowed—wait for the super capacitor to recharge before trying again. Charging via a power bank is slow, while charging via the car alternator is fast (depending on voltage difference).

Question 63

Question about super capacitor balancing: Knowledgeable customers point out that "the product increases voltage through multiple series-connected super capacitors" and worry, "After long-term use, will individual capacitors fail first due to differences in internal resistance, leading to damage to the entire unit?" Provide a detailed explanation of the product’s balancing technology principle, reliability, and supporting actual test data.

Accepted Answer

Individual capacitor failure can indeed cause the entire unit to be scrapped. However, the product is equipped with active and passive balancing technologies. The battery has a long lifespan, and individual capacitor failure is extremely rare—generally not a concern.

Question 64

Lifespan matching of electronic components: Customers are concerned, "Super capacitors have a long lifespan, but what is the standard lifespan of supporting electronic components such as circuit boards and chips? Will there be cases where 'the capacitor is still usable, but the circuit fails first'?" Clarify the lifespan of core components and the design for lifespan matching.

Accepted Answer

Super capacitors have a long lifespan, and electronic components typically have a lifespan of more than ten years. The product is designed with a large safety margin to ensure quality—expected to last more than ten years under normal use.

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